One aspect of our teamwork, has already been exemplified by yesterday's blog. When a manager asks "Where's (anyone)"...we point to the front corner of the restaurant...when in fact we know they are in the back of the kitchen texting.....or during the dreaded pre-shift..."Where's Caroline"...she's getting drinks for her table...when in fact we know she is out behind the building smoking...."where's Richard? he missed a greet at table 44".....(we are suppposed to greet each table within one minute)...."No it wasn't missed....he was doing a wine presentatin and I greeted it"......when in fact I didn't...but gave a quick 'sideways eyes' to Diane...she runs over and greets the table while I keep the manager busy.
We have an upper echelon manager type person who stops in every now and then...and actually stands there with a stopwatch...really?...and he gets paid for this?.....
If a customer is having a hard time deciding on a wine...we bring each other over to the table and tell them...."This is Laurel...she knows a lot more about the wine list than I do"...so now she's established as an expert....throws out a couple of lines of bullshit, and voila!...they order the wine.
When there are 10 or more customers...there is supposed to be 2 servers on the table...however there are times when one of the assigned servers is already very busy...they don't want to do more right now...or any other reason...(I don't feel like it, is a good one) so we take the table by ourself....the other server wanders over every now and then and clears a few plates...refills some water...just to make it look like there are 2 of us...(this keeps the managers happy and unaware) .....see....teamwork...it's a beautiful thing.....
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