Monday, October 4, 2010

When customers are part of the well-oiled machine.....

In the last two decades of the previous millennium, (wow, that was a long time ago) the 80’s and 90’s, to be precise, the Metro Detroit area was in full swing. The auto plants, several of which were within a couple of miles of where I was working as a bartender, were humming right along. Every weekend there was a line of people at the door waiting for tables and the bar was standing room only. In order to keep the well-oiled machine running smoothly, you have to incorporate the customers into the routine.

Certain customers were assigned, or just naturally fell into certain tasks, which they performed admirably during their weekly visits.

When Nancy’s husband was ready for his after dinner coffee, she would go and get it herself, and also bring one for me, complete with sugar and properly stirred.

Geri was in charge of place mats and silverware, when those around her were ready to eat. If I was too busy to give her a stack of place mats and a handful of silverware, she would just go and get them herself.

Back in the 80’s, when I still smoked, certain people were assigned to light me a cigarette and set it in the ash tray, so I could grab in on the fly as I was running by.

Another was in charge of popcorn. She would see who wanted popcorn, and happily scurry over to the popcorn machine and start filling bowls and passing it out to everyone.

Pretty much everyone was in charge of writing out their own dinner order on a bevnap and handing it to me. And yes, spelling counted. (Hey! I was a very busy bartender and didn’t want to leave anyone out.)

The old television show “Cheers”, (like we mentioned last week)……well…..we were living it, and we were loving it.

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