Tuesday, June 15, 2010

When managers get too invovled

......things sometimes have a tendency to get fubar (love that term...heard it in a Mel Gibson movie, you remember, "effed up beyond all recognition")...anyways....




Example number one....during the holiday season, many companies have holiday luncheons or parties....so the banquet room is in full use...many of the tables in the dining room need to be pushed together to accommodate all the smaller groups, plus you still have your regular diners.....so the managers go into severe mental overload when it comes to scheduling all the help needed for this time of year....I was helping out with this one season, and after playing around with a scheduling template for a few days...I came up with a chart on a single sheet of paper, that showed who was on the regular schedule....who was on call...and the extra personnel needed to work these parties....i.e. ....who precisely was doing what on any given day, for a week at a time....the servers loved it, and were able to tell what they would be doing each day...because we are good at working as a team, (we did not have to go to school for this)....however the managers....in all their wisdom, decided it was better to argue amongst themselves. I'm guessing because it wasn't their idea, they felt obligated to start changing things.....so one would make a change, not tell the others...and upon learning about a change....then another would make changes, and in the spirit of true one-up-man-ship, of course, again, not tell the others....so you can see how things can quickly fall apart and get totally fubar....so...."Organization be Damned" (I think this is an intermediate level managerial class) within a week they scraped the whole thing....not because it didn't work...but because of their innate need to trip over themselves and make things far more complicated than they ever needed to be.....



Let's go back to cake cutting for a minute....we had a system...those who did not like to cut cakes, simply (simply being the operative word) sought out one who didn't mind cutting cakes, and covered their ass while said cake cutting was being done....enter a manager, who, after his/her arrival, (without gathering any information), decided that the monumental task (in their limited opinion) of cutting a cake was far too important for a mere server to be able to handle, decided that he/she was the only one capable of such an overwhelming task...which probably tripled the time of the cake cutting procedure. We were also reminded not to run with scissors....

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