Thursday, July 1, 2010

Corporate restaurants have ruined the dining experience.......

I remember a time when corporate restaurants were far and few between.....and many of us didn't want to eat there...we didn't want soup out of a bag or frozen bread out of a box.....but they have infiltrated our society, in a major way.....and they want to turn servers into robots, and the have turned customers into monsters.  Not all customers....there are still a lot of decent people out there....but the ones who are always looking to scam something for free, have found a home. 
Corporate servers are greeted with things such as, "You were supposed to greet us within a minute"....really....did you have your freaking stop watch out???? Let's turn this around....let's say I am serving your food.....I have a tray full of plates, all hot and ready for your table.....I've set one plate of food down, and the table next to you gets seated.....according to the customer that I am currently serving....I now have 30 seconds left to greet that table.....but I have to deal with this tray of food...or....should I drop what I'm doing, leave the food sitting on the tray, and go greet the table?  Your call.....in most cases the customer will want the food on the table, and everyone else can wait. 

So, I've gotta ask.....is 30 seconds  really that important? 

How about this one?  We were out of biscotti one night....we serve them with the cappachino...a biscotti is about the size of your thumb, or smaller if you have large hands....so this woman proceeds to tell us that she should get a free dessert.  Really?  Shit happens in life, restaurants run out of things sometimes, better we run out, then serve you old stale food.  I know I've used this line before, but I'll say it again, I really think that this is something that can be lived with.

Hey, have you ever run out of milk at home?  What if your kid is looking for a glass of milk, upon seeing there isn't any, should he be able to say to you, "We're out of milk, you owe me a new bike?"  I think not.





    
 

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