Corporate restaurants make you jump through a lot hoops. We are not there to jump through
hoops...just to do our jobs. I think hoop jumping belongs in the realm of either rythmic
gymnastics or the Cirque De Soleil, and maybe the rodeo...no wait...that's barrel jumping,
no...that's...ummm....Evil Knievel!...see how confusing this is?!?! Okay....back to the
title.....Performance Scopes. We are supposed to bother, excuse me, "inform" every custo...guest,
guest, guest (gotta get that right) that sits in our section, that they can take a survey, and
that the web address is on the bottom of the guest check. But in order for the survey to be
counted....they must answer the highest possible score for every question. What the hell is the
point in that??? We want to know your feedback...but only if it is good?!? What moron,
justified their corporate level job by coming up with this crap, is beyond me. And we're supposed
to instruct the custo....guest how to fill this out! For what purpose? I'm a reasonably
intelligent person... (on good days)...and I see no point in this. If you get a "good", instead
of a "very good", you're survey doesn't count.....(still shaking my head) but our managers
browbeat us at pre-shift (OH! Wait'll I get started on pre-shift) everyday, to get the
cus...guests (see, I'm getting better) to send in these invaluable trinkets of non-informational
information to corporate. WHY?!?!?! Aha...so the managers can get their bonuses.......It would
be an ENTIRELY different story if WE were the ones getting the bonus.....what they simply must
realize is this: We don't care about their bonus. We're just trying to pay the rent and eat.
As with everything, there is a short cut.....instead of bothering customers and leaving it up to
fate as to whether or not they will even fill it out in the first place ,much less
correctly.....many of us just do them ourselves. Gotta keep corporate happy. (lol)
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As usual, you are so correct- sounds like the thing is useless, except to management.
ReplyDeleteAMEN!!!!! I couldnt have said it better myself!
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