Tuesday, April 27, 2010

Performance Scopes...or What the Hell is the Point in That?

Corporate restaurants make you jump through a lot hoops. We are not there to jump through

hoops...just to do our jobs. I think hoop jumping belongs in the realm of either rythmic

gymnastics or the Cirque De Soleil, and maybe the rodeo...no wait...that's barrel jumping,

no...that's...ummm....Evil Knievel!...see how confusing this is?!?! Okay....back to the

title.....Performance Scopes. We are supposed to bother, excuse me, "inform" every custo...guest,

guest, guest (gotta get that right) that sits in our section, that they can take a survey, and

that the web address is on the bottom of the guest check. But in order for the survey to be

counted....they must answer the highest possible score for every question. What the hell is the

point in that??? We want to know your feedback...but only if it is good?!? What moron,

justified their corporate level job by coming up with this crap, is beyond me. And we're supposed

to instruct the custo....guest how to fill this out! For what purpose? I'm a reasonably

intelligent person... (on good days)...and I see no point in this. If you get a "good", instead

of a "very good", you're survey doesn't count.....(still shaking my head) but our managers

browbeat us at pre-shift (OH! Wait'll I get started on pre-shift) everyday, to get the

cus...guests (see, I'm getting better) to send in these invaluable trinkets of non-informational

information to corporate. WHY?!?!?! Aha...so the managers can get their bonuses.......It would

be an ENTIRELY different story if WE were the ones getting the bonus.....what they simply must

realize is this: We don't care about their bonus. We're just trying to pay the rent and eat.

As with everything, there is a short cut.....instead of bothering customers and leaving it up to

fate as to whether or not they will even fill it out in the first place ,much less

correctly.....many of us just do them ourselves. Gotta keep corporate happy. (lol)

2 comments:

  1. As usual, you are so correct- sounds like the thing is useless, except to management.

    ReplyDelete
  2. AMEN!!!!! I couldnt have said it better myself!

    ReplyDelete