Where do people get this sense of entitlement?!?

I mentioned sometime last year that I think corporate restaurants have ruined the dining experience, for both the customers and the servers. There are people who will go into a restaurant with the attitude of “I’m gonna get something for free.” There was a family who came to the corporate restaurant I worked at, and walked out not paying a dime, not even a tip, every time they were there. They would change around every dish they ordered, send most of it back, want something else, complain incessantly until they got everything for free. Then drive off in their $60,000 car. Nice way to teach your kids how to be scam artists. If you have so many problems with the food, why do you keep coming back?!? Because you’re playing the system.

People have developed this sense of entitlement……and they bring it with them to every restaurant they go to. Folks, nothing in life is perfect. Sometimes shit happens.

The other night, everyone seemed to come in at once, and we had two banquets at the same time. The kitchen got swamped with orders…and they were scrambling about doing their best to get all the food out as quickly as humanly possible. Sometimes you just have to wait a few minutes. That’s life. So why do people start to ask, “What are you going to give us?” Screw you! Show a little maturity and patience. You complain until you get something for free. One table got free desert the other night, and they took it to go. Yeah, you’re a real class act.

Let’s turn this around…..say you have a 7:00 p.m. reservation, and you are 20 minutes late….we just held a table, that could’ve been sat…..and you cut down on our turn around time. We could’ve been making money off of that table, but we held it for you. Not to mention the fact that those waiting in line are asking “Why is that table empty?”

According to those with a sense of entitlement attitude, shouldn’t we tack on a “late surcharge”? Shouldn’t this go both ways? You’d scream if we did this…..so why do you do it to us?

Let’s say you have some folks over for dinner…..one of them doesn’t like what you’ve prepared…..what are you going to give them? The cut glass vase in which you have the flowers arranged? If they complain enough do they get to walk out with and end table?

So get real people! Life isn’t perfect and neither are you!