Friday, December 30, 2011

Where the Action is.......

For many years, I have told everyone I work with, if you want to be where the action is on New Year’s Eve, work. It’s a busy night…..you get lost in what you’re doing, it flies by, and pretty much all the servers are done between 11:00 and midnight. So it’s the best of both worlds.

Think about it, if you go to a party too early, you’re wasted by midnight. If you work, instead of spending money all night long, you’re making money. You’re still pretty pumped up by the time you get off…you get to the party and you’re still coherent, and it greatly lessens your chances of needing a ride home. (Unless you go totally stupid and decide to power drink to catch up with everyone else.)

I love working New Year’s Eve! Everyone is in a good mood…. No one seems to complain about anything, it’s just a different atmosphere. Most folks tend to come in between 7:00 and 10:00, have their dinner and go off and do whatever it is they do. Deadlines seem to be less strict, after all, if you have to be at a party, you’ve got until midnight to get there!

One place I worked at for many years, always had a champagne toast at midnight. Every year a handful of regulars would wander in about 11:30.….we’d pour the champagne for all who were there, staff included, watch the ball fall on television, and bring in the new year together. It was very cool! I may have been working, but I was surrounded by friends…..what more can you ask for?

Wednesday, December 28, 2011

Whew! Three days off in a row!

Wow! I just had three days off in a row! And it’s not like I didn’t know what to do with myself! I had a few gift cards to spend, so I did so with great delight. Did a little laundry, a little cleaning and some relaxing. Wait! What’s relaxing, it’s kind of like a foreign word.

Here’s what I didn’t do…..I didn’t have to listen to anyone complain about the table they were seated at, like the group on Christmas Eve. They had requested the Fireside Room. We don’t have a room that’s called that. We sat them in the alcove area of the lounge. It’s a quiet little area surrounded by windows with a beautiful marble floor. The ringleader of the group said it felt like being in someone’s basement. Really?!? ‘Cause I can show you the basement. It was built in 1908, has low ceilings, half logs as beams across the ceiling and a cement floor.

Anyways, we moved them over a table, the she started arguing about using a coupon. We don’t accept coupons on holidays. Funny how no one else at the table said a word. This one woman apparently appointed herself as the human bulldozer of arguments to get her own way. I found her to be rather tedious and soon quit paying attention. What this woman totally failed to recognize, is that everyone involved in her visit, from the hostess to the server, bartender and cooks, would much rather be home sharing the holiday with their own families. Give it up lady! Sit down, shut up and eat!

We even had a wedding reception (about 25 people) on Christmas Eve. Maybe that’s the only day they could out-of-town relatives to come. I don’t know. What I do know, is when you show up an hour early, and the room isn’t ready, don’t be surprised. We do things according to a schedule for a reason….the concept of which seems to be lost on you.

So, back at it today….a double shift.

Thursday, December 22, 2011

Busy or frantic?

I haven’t been around too much in the last couple of weeks, like everyone else I’ve been really busy. Mostly because I’ve been working more. I did all my shopping on Tuesday. I kept telling myself to get it all done in one day…..I don’t know what the rest of the week has in store for me. Good thing I got it done, I got called in for another shift.

I do about one tenth of the shopping I used to do……and I don’t miss it at all. I don’t miss being frantic about getting to Toys “R” Us early enough, before they sell out of what I want to buy…..I don’t miss rushing around the stores, only to wait in line forever. I don’t miss the marathon wrapping sessions or last minute trips to the store for one more roll of paper, only to discover I’m now out of tape or tags.

I don’t miss starting on the Christmas cookies in October. I don’t miss checking endless strings of lights, to see if they still work. In other words, everything that made this season so frantic, I am NOT missing at all this year.

However, I do like the busyness at work, after all, that’s why we’re there. We’ve had tons of holiday luncheons and parties. But when it comes to days like Christmas Eve, I’ve gotta draw the line. I don’t mind working for a while, but when evening hits, we all just want to go home. I understand that many don’t want to cook and have decided to out for a meal, but get real, the entire world does not revolve around your schedule. Go out early and let those who are working go home and salvage what they can of Christmas Eve….the day belongs to all of us.

Oh, and one other thing…….just be virtue of the fact that we are there, so you can eat out, you really need to stop for a minute and think…..how much work would have been involved in hosting a dinner at your home…..and then tip big! (And for those of you who are thinking, “Well, it’s your job,” you’re just looking for an excuse to be cheap.)

Saturday, December 17, 2011

Think you're old enough to hang at the bar?

One may be chronologically old enough to hang out at the bar…….but if one is totally lacking in social awareness, you’re probably not old enough to be hanging with the big dogs.

We had a gathering yesterday afternoon in one of the banquet rooms, It lasted from 3:00 to 6:00. Shortly after that, a group of six, who were all in their early 20’s made their way up to the bar. That’s fine, however……..

If where you choose to stand is blocking the only entrance to the room, you need to be aware of the fact that people need to get through, and you need to move. If a server is coming through with a large tray, loaded to the max, and needs to get by, you need to move out of the way. It is not your God-given right to stand there and obliviously block the aisle. When two customers are trying to get by, so they can sit a the other end of the bar, again, you need to move. A good clue that you are in the way is when everyone who has to pass by says, “Excuse me.” And…..if every time this happens and it appears that you don’t hear or see them, then you’ve either had too much to drink, or you’re a complete moron.

If you feel that every word that comes out of your mouth has to be shouted (so half the room can hear you) again, the same two options apply.

If you start ordering rounds of ridiculously named shots, like a “Screaming Girl Scout” or a “Red Headed Slut” (and I think half the reason you order them is because of the name) you’re really showing your lack of age and inability to hold your alcohol. Sure, you downed them without puking, but you’re quickly becoming a mess and well on your way to being cut off.

The overall mood was festive, some folks from a table were dancing, if you choose to join them, that’s fine, however, it’s rude to stand directly in front of the singer, when others are trying to listen and watch.

If in the course of your overly loud conversation you let an “F Bomb” fly, well, we’re back to the same two options.

So kids, you’re obviously out of your element but chronologically you’re old enough to know better. If you start acting like a twelve year old, you’re gonna get treated that way. 

Wednesday, December 14, 2011

Hideous Holiday Sweaters

Every fashion trend has it’s own life cycle, and the life cycle for those hideous holiday sweaters ended sometime in the last millennium, when they all were purchased. Why do people insist in dragging them out every year?!? Burn them! Unless…..you are taking part in a Hideous Holiday Sweater contest.

When I got to work yesterday, there was a group having a work holiday party in the room next to the lounge. I glanced in the room, to see more of those hideous sweaters than I had ever seen in one place. Most of them were red or green and were waaaaaaay too busy with every holiday decoration you can think of. (What a waste of perfectly good yarn.) Some had Christmas trees knitted into the design, others had snowmen, another had ornaments, some were just too busy to determine what the theme was, and still others had actual lights on them. That actually lit up! And some were even more obnoxious in that the lights blinked on and off.

Another party the day before, all posed for pictures wearing ridiculous hats…..some of the hats looked like ladybugs sitting on their heads. I fail to see the connection between lady bugs and Christmas.

However, there is one holiday fashion trend that I find amusing, and that is the reindeer antlers on a headband. You can’t help but crack up when you see a group of smartly dressed folks, (all 65 and older) and the old bald dudes are sporting the reindeer antlers.

Of course, if you are wearing a hideous holiday sweater AND the reindeer antlers, well, that’s just overkill. Most people will be blinded by the gaudiness of the sweaters and will never even notice the antlers.

Perhaps someone should start a sweater museum, so people of future generations can wander through, gaze at the sweaters and ask themselves, “What were they thinking?”

Tuesday, December 13, 2011

We're running our butts off for you.......

We’re full swing into the season. We’ve got a ton of Holiday parties booked. Some are small luncheons, others are huge evening affairs…there are work parties, family parties (Yay! Leave the cooking and cleanup, up to us) various club get togethers or holiday gatherings with friends. Whatever the group is, you all want to have a good time and not have to worry about anything. So don’t.

If you find you need an extra table, don’t freak out, we can have one up and set in a matter of minutes. What you do need to do, is get out of our way. We know how to set a table, we set all the rest of them in the room, we’re capable of handling one more.

If you are the one who has organized your party, don’t try and micro-manage us, we’re the pros. Don’t bark orders at us, don’t tell us when to let the kitchen know to start your food, that’s our job. You have no idea how to time things out with the kitchen, so don’t even try. We’ll ask you the questions…..how long do you want the cocktail hour to be….if you’re having appetizers, do you want them after everyone is seated, or while they are mingling with their drinks.

If you order a drink, and feel you are waiting too long for it, look around! Your server is also getting drinks for everyone in the room, not just you! Besides that, I’ve never seen anyone drop dead because they didn’t get their drink in thirty seconds.

We are all working a lot of extra hours to accommodate your party, and everyone else’s. So be true to the holiday spirit and be kind to your servers. Just because your party doesn’t start until 7;00 p.m., doesn’t mean your servers haven’t already got one under their belt for the day. Some days we are working 12 to 13 hours straight through, no breaks

When it comes time to pay the bill, remember your servers the way you would like to be remembered…… people had to work hard to make your party a success….so be kind, don't a Scrooge, and throw some extra cash in the tip. Oh, and if you’re insulted by my saying this, perhaps you need to rethink your entire holiday attitude.

Friday, December 9, 2011

Can anything else go wrong?

We had another Double Take Celebrity Impersonators show this past Wednesday. We were sold out two weeks early! This was our holiday show. We were cruising along getting everything ready….and then the day of the show, hit a thousand glitches. Okay, “stay calm, stay calm”……Ohmmmmmmmm……


One of our principal players got stuck at work….(there was an accident involving one of the workers, and he couldn’t leave) we were supposed to put two of the speakers on stands when he got there……but that wasn’t gonna happen, so we improvised and used bar stools.

We were all watching the minutes tick by as we were waiting for him. We’ve never started exactly on time….but now we were stretching it. Most of the folks in the audience were busy talking and didn’t really notice, but you’ve always got those few who are gonna complain. One woman was under the impression that we were waiting for everyone to finish eating, and went off on a rant about. I was trying to explain that the delay was due to circumstances beyond our control, but she kept going on and on and on about why should she have to wait for everyone to finish eating, when she ate early…blah blah blah. I finally told her she needed to stop talking, so I could explain the delay to her.

Anyways….we were all getting a lot antsy….and then he arrived!!! Within a couple of minutes, we started the show.

Turns out all the performers brought their “A” game that night. I’ve never heard so many people singing along with Karen Carpenter! When Neil Diamond (who’s also our sound man) got up and joined her in a duet of “You Don’t Bring Me Flowers,” the audience gasped…their mouths hung open and they started clapping.

Then when Neil did “Brother Love’s Traveling Salvation Show,” we brought out the Neil Diamond Gospel Dancers, complete with choir robes! They loved it!

I’ve never seen so many pictures being taken when Cher went table to table, singing to all the men.

For our last act….two of the servers wheeled out a cart with a giant box on it, all wrapped for Christmas …..and out popped Lady Gaga! Katie (Lady Gaga) finished up with Mariah Carey’s “All I Want For Christmas Is You.” Katie is incredibly talented, and took that song, and made it her own, via Lady Gaga…..it was magnificent!!! When she finished, the audience was yelling “MORE! MORE!”

No one remembered that the show started late.

Tuesday, December 6, 2011

Why can't people just follow directions?

We had a party of 25 in the lounge Friday night. We set aside some tables for them, we even put out little reserved signs. So why do they feel they can just plop down wherever they feel like it? There are reasons we set certain tables aside, (none of which I feel need to be explained to anyone.) They wanted o be in the lounge, they got it. But they don’t get the entire lounge, we have other customers who wish to sit in there also.

And what is it people don’t get about NOT standing in the doorway? They stand there, a server needs to come out of the door, “Excuse me,”…..they take a half a step aside, and then move back to where they were. This process is repeated many, many times. You’d think people would get the hint that they are in a bad spot, after the first couple of times. And please, spare us the irritated looks. Why is it people seem to throw common sense out the window…..or do they not possess any to begin with?

And why do people bring small children into the lounge on a Friday night? And what makes them think they can get the kids fed, and then sit there and eat their own dinner, while the kids run (literally) all over the lounge? Salt and pepper shakers are not toys. Neither is anything else on the table. This is not McDonald’s and the lounge is not a playscape. Not everyone thinks the antics of your kids are cute, especially in an adult environment. If you’re too lazy to teach your kids how to behave in public, then you should rethink where you take them.

Oh! And don’t even give us that tired old excuse, “Well, they’re not hurting anything.” That may be true in the sense that they haven’t broken anything, yet, and while you are turning a blind eye to your kids, everyone else is wondering why you are letting them run around. There is a time and place for your kids to run around, and the lounge on a Friday night is NOT one of them. (And yes, this is a bad reflection on your parenting skills.)

Friday, December 2, 2011

It's been a hectic week.......

Sometimes you have those very hectic weeks, where something has to give……and this week it was the blog.

My sister and I had to move our brother into an assisted living facility this week. As far as the weather is concerned, a different week may have been better and of course, it could have been a lot worse.

We moved the furniture on Monday. I was gonna load up the bed in my van on Sunday, but it was pouring rain all day. Monday was dry, and a little sunny, but cold. However I will take the dry weather, screw the temperature.

My sister brought along two friends to help, so there were four of us old broads moving furniture. There was a wheel chair ramp at the door we were using…so we discovered that instead of going up one side of the ramp, making the turn and going up the other side, we could just hand things over the railing, like the bed and the love seat. Pretty impressive for the crew we had. We got everything moved in rather quickly, and then decided lunch was in order.

On Tuesday, we moved the actual person, our brother, in. We still had some boxes and bags of stuff…..oh, and it was once again pouring rain outside. Sooooo….necessity being the mother of invention, we discovered a new use for the wheel chair, we used it as a freight hauler. We piled on boxes and bags and ran through the rain with it. This saved us numerous trips.

Somehow, my brother managed to fall asleep while I was pounding nails in the wall to hang pictures.

There’s always a question about how good (or bad) the food is going to be. Yesterday I went to the dining room with him and stayed during lunch. Here’s a good sign to tell you how the food is: When all the residents were fed, the help came down and made themselves up some plates of food. Curiosity, plus the wonderful aroma of the food got to me, so I grabbed a fork and tasted the spaghetti and meatballs. It was really good!

I found myself watching the server….as folks were meandering down for lunch, she would ask them all what they wanted, it seems they always have two choices. It looked like everything was going really smooth. However, (there’s always the “however”) some had a tendency to wander off, and then come back for dessert, or not. The server was grumbling that they need to stay at the table, because if they don’t, she has no idea how many are staying for dessert. I can see where that would get confusing, but it made me smile nonetheless.   So I sat there and silently commisseratd with her.